1. Who I am
I’m Fiona Powley, a leadership coach.
Website: fionapowleychangecoach.co.uk
Email: fiona@fionapowleychangecoach.co.uk
Phone: 00 44 7717665265
2. What information I collect
I only collect the information you choose to share with me.
This may include:
- Your name and email address
- Any information you provide when you contact me directly
- Information you share when booking a call via Calendly (e.g. your reason for getting in touch)
If you work with me as a coaching client, I may also hold:
- Basic contact details
- Session dates and coaching hours
- Notes or reflections relevant to your coaching
If I am engaged by an organisation, I may also be exposed to:
- Internal business information (e.g. values, strategy, programmes)
- Context shared by individuals about their workplace
This information is treated as strictly confidential.
If you browse my website, limited anonymous usage data may be collected (e.g. general site traffic).
3. Why I collect it
I use your information to:
- Respond to enquiries and arrange initial conversations
- Deliver coaching services
- Maintain appropriate coaching records
- Meet professional requirements as a coach
- Understand how my website is used
I do not use your data for automated decision-making or profiling.
4. Legal basis for processing
Under UK GDPR, I rely on:
- Legitimate interest – to respond to enquiries and run my business
- Contract – where you engage me for coaching services
- Legal/professional obligations – where I am required to maintain coaching records
5. How your information is stored and protected
I take confidentiality seriously.
- Your information is stored securely (e.g. email, Calendly, and appropriate business systems)
- Access is limited to me
- I regularly review and delete data that is no longer needed
- Where I work with organisations, I may also operate under formal confidentiality or non-disclosure agreements
As a coach, I adhere to the ethical standards of the International Coaching Federation, including strict confidentiality in all client work.
6. How long I keep your information
- General enquiries: typically up to 12 months
- Coaching notes: kept only as long as necessary and reviewed regularly
- Coaching record (name, contact details, dates and hours coached):
retained on an ongoing basis to meet professional accreditation requirements
7. Third parties
I do not sell or share your data for marketing purposes.
Your data may be processed by essential service providers such as:
- Calendly, Zoom, Teams
- Website hosting providers
- Email services
- Analytics tools (if used)
These providers are expected to handle your data securely and in line with data protection requirements.
8. Testimonials
From time to time, I may use client testimonials in my marketing (e.g. on my website, proposals, or LinkedIn).
- I only do this with your explicit permission
- You can ask for your testimonial to be amended or removed at any time
9. Your rights
You have the right to:
- Request access to the personal data I hold about you
- Ask for corrections to inaccurate data
- Request deletion of your data where applicable
To do this, email me at fiona@fionapowleychangecoach.co.uk
10. Contact
If you have any questions about this notice or how your data is handled, you can contact me at: fiona@fionapowleychangecoach.co.uk